What is included in our Home Stay Management Services

We provide a full range of services to help you achieve the maximum return.
As each apartment is different, we are flexible and we adjust our services to make it work for you.

Listing & Advertising

We take professional Airbnb photos of your property and list it on short term let platforms with a description that resonates with International visitors. We also manage the calendar and the prices.

ACHIEVING THE MAXIMUM OCCUPANCY

We ensure the highest property occupancy rate and maximum income for you by having a dedicated manager monitoring your listing performance.

MEET & GREET

We provide a high quality landlord service. When the guests arrive, we are there to meet them, hand over the keys and show how your apartment works.

NECESSITIES AND LINEN

We manage your property like it was ours. We make sure that everything is ready for your guests by providing hotel quality toiletries, beddings, towels, and area maps.

GUEST WELCOME GUIDE

Before your guests arrive, we provide them with a welcome guide. An important part of our Home Stay management service is to guarantee that your guests have a great experience.

24/7 GUEST SUPPORT

As your dedicated Home Stay listing manager we also reply to all the urgent needs of the guests and deal with any technical issues. We focus on your Home Stay property occupancy so we are available 24/7.

Guest Screening and Communication

We screen every request for stay and also answer any questions that the guests might have regarding the apartment, location, tourism sites. By doing this we are improving your rental yields with maximum security.

Cleaning

When the guests leave, we organize a professional cleaning service and prepare your apartment for the next guests.

Accounting and Reporting

We believe that the whole process should be transparent for you, therefore we provide regular reporting on all bookings and your income.

Key Management

One of the most challenging services in short term let is the Key Management. We organised all of that for you!

Laundry

We want your apartment to be as successful as possible. Every time you have guests we take care of all the laundry for you. We’ll also prepare the towels and linen for the next incoming guest.

Other Services

Since we want to make the process as easy for you as possible, if you need Wifi, home decoration advice or anything else, don’t hesitate to ask. We will do our best to help.

Safety and Security

We are landlords ourselves and we understand how much trust it requires to let guests stay at your apartment. The Host A Stays’ approach is to treat your apartment as our own. It starts with selecting the right kind of guests, understanding their motivations to visit Malaysia. We take safety deposits and frequently check the conditions of your home.

Your trust and our reputation are the foundations of Host A Stay and we will not compromise on that.

Channel Management

Host A Stay is integrated with a channel management tool through which we will be able to distribute and manage your property listings across various different platforms, including Airbnb, HomeAway and 9flats

Full Distribution and Management

Host A Stay will distribute your listings across several different short-term rental platforms, and manage those listings for you 24 hours a day, 7 days a week. More platforms generate more views, more views generate more leads, and more leads generate more bookings.

Calendar Syncing

Your calendar will be synced and updated across all active platforms, preventing any double bookings and promoting peace of mind.

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