Empowering Short Stay Management

Property Investment Revolution #820

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20th August 2017, Property Investment Revolution Event, Founder and CEO of HostAStay, Mr Jordan Oon sharing on How Do You Maximize Your Property’s Investment Income to over 284% of rental !

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The key catalyst of starting a Short-Stay Management Platform is because we can observe that

there are more and more overhang properties in the market, whereby investors can’t sell and can’t rent out their units. These units are left empty, hoping that the property valuation will increase, however it will end up decreasing as it becomes a dead town.

20952915_1508966209187398_1020914103508220470_nHomestay is being a trend in South East Asia, more and more tourist are looking to stay in homestay as they can fully indulge and experience our culture along with the locals. The 2nd thing that tourist look for when they travel is the place of their stay during their trip, and a comfy home would ensure their trip to be a success. This is why HostAStay wants to ensure that all the homestays are at a certain standard, to leave a good impression to all tourist.

5There are more investors/property owners turning their homes into homestays, to earn the extra income by hosting guests. However, the beautiful dream of doing Airbnb turns out to be a nightmare. The horror kicks in after they list their units up to booking platforms. There are several things to handle after that:

  • Housekeeping
  • Booking Arrangements
  • Handover Keys
  • Guest Service
  • House Maintenance
  • Review and Rating

This is why, HostAStay will empower GooPro Management, together with Phoenix Plus Properties, support property investors by managing their properties to earn the extra income and ultimately increase valuation of the property.

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HostAStay Berhad Empowers Short-Stay Management companies by:

  1. MAXIMIZING your room rates
  2. MINIMIZING your operation cost
  3. OPTIMIZING your resources
  4. ACQUIRING more guest and units
  5. ENHANCING guest experience

And we provide:

  1. Professional photography services
  2. Operators training
  3. Quality control

Using world class system, to ensure operators, owners and guest gain the best out of each homestay unit. Together with our key industry partners, we can make Malaysia the top tourist location with the best HomeStays for international guests.

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Brick by brick – building a responsible, reliable business

Since getting into the sharing economy game what feels like many moons ago, it’s fair to say we’ve had some success – multiple amazing fundraising rounds, growth into new cities, etc. We owe a large part of this success to spending countless hours in ‘The Nest’ getting the basics right – while the sharing economy may be relatively new, hospitalityis old school, and we’ve years of experience in it. Accordingly, crunching the numbers suggests we’re doing something right: HostAStay homes are performing ‘better’ than Airbnb equivalents, with our average star rating at 4.9/5* for cleanliness. This is in no small part thanks to the fact we fully employ an in-house team of spectacular housekeepers and pay them a fair, living wage – outsourcing was not an option.

Foundations covered, we then turned our collective brain to combining this basic brilliance with creating memorable guest experiences. The sharing economy is a crowded space, and too often we’re seeing businesses forget that sharing means caring– for their own staff, as well as customers. We’re passionate about people, so we spend a lot of time recruiting the crème de la crème, as well as providing them with the tools and training needed to get the job done right, every time. By not outsourcing teams like housekeepers, drivers or guest greeters, we have full control over their output and create a much better guest experience. Ensuring your guests have a great time is our bread and butter, so who better to look after the people making that happen than us? When things go wrong, we’re the first people to know, and can rectify it swiftly and smoothly – this would be no easy feat if using an agency. We also know that by having these core functions employed as fully valued members of staff, they feel the HostAStay love as much as we do, and strive to do their best every time they step foot in your home.

Can you tell how much we love our teams on the ground? Every decision we make has one main objective: how can we make life easier for our staff? And though that goes some way to showing them how valued they are, we also provide them with lots of TLC to ensure they stick around with us on the Hostmaker journey. As well as a fair wage, we regularly put on things like massage sessions and homeopathic therapy days, and our efforts are paying off. While the hospitality industry’s average staff retention rate is 30%, ours is soaring at 80%. This team stability is invaluable in making sure your homes are well-looked after, without exception.

Despite our constant growth, we’re confident that we’re managing to uphold our values at every stage of operation – including making sure you, our beloved hosts, are happy too. We speak to you personally when you have questions or concerns (robots are not welcome here), and we make sure that guests are warmly greeted and looked after for the duration of their stay. We love being a responsible employerwe love looking after your home and guests, and we can’t wait to see what’s in store for us next.

 

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Amazing amenities: how to take your Airbnb to the next level

Think about the last time you stayed in an Airbnb.

Now, think about the last time you stayed in a Airbnb and were left wowed by the experience. Why was this? Most likely, it was a combination of things: the quality and uniqueness of the interior design; how you were made to feel right at home by whoever checked you in; your host giving you local shopping and dining recommendations to help you feel like a true local.

But as Airbnb experts, we know that there is one thing that every incredible Airbnb experience has in common: amenities. While these little touches are sadly sometimes overlooked by hosts, they are always appreciated by guests when they’re packing for their trip, and during their stay. Plus, according to one of Airbnb’s co-founders, amenities can also help you pocket a little extra cash per night:

“We’ve found that if you offer a hair dryer, you can make on average $10 more a night”

Nathan Blecharczyk, Airbnb Co-Founder

While providing simple amenities may seem like a no-brainer, you would be surprised as to how many hosts forget to have them ready for guests in their home, or include them on the Airbnb listing itself! If this is you, don’t worry! We’ve got you covered. Both of Hostmaker’s service options include all the basics that your guests will need.

Do you already have the basics down, and are looking to add a little extra guest appeal to your home? We like your style! Here are three extra tips for you achieving hosts out there:

Why not save your guests the last-minute panic buy at the airport and curate your own home library for them to use during their stay? Include everything from the books about the city, to the latest murder mystery bestseller.

Or if you want to give your guests a more relaxing experience, provide some scented candles, reed diffusers and extra-special bathroom products to really help your guests unwind

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5 tips to decorate your home for Airbnb

You’ve heard the phrase looks can be deceiving? Well, your future Airbnb guests don’t agree. When deciding which city pad to pick for their holiday, guests rely heavily on the listing pictures – and they’ve got a discerning eye. That’s why having your home look its best in listing shots (and having it live up to that image when guests arrive) should be one of your top priorities when sharing your home on Airbnb.

We’ve already told you some of our favourite ways to make guests feel at home. But if your abode needs a little more TLC to appeal to guests – perhaps the decor is dated or too cluttered– allow us to offer 5 easy, quick wins that’ll have your listing attracting scores of guests. And scoring 5* reviews, too

  1. Try a fresh coat of paint
    This is probably the easiest and most affordable way to improve a whole room – the colour of the walls has the power to affect your home’s entire energy. Neutral tones are a great blank canvas for your colourful, more personal touches, and there’s no chance of them putting any guests off. However, if you don’t want to play it safe, some of Farrow & Ball’s bright colours, like Citron No. 74 and St Giles Blue No. 280, are sure to add a whole new dimension to your space.
  2. Roll out a rug
    It’s important that your new home feels lived in as well as fresh – after all, that’s what adds the character that hotel-phobic Airbnb guests look for. A rug can be a great statement in any living space, complementing other furnishings while also adding a layer of comfort. And boldly patterned rugs are also an easy way to enhance a room’s style.
  3. Get arty
    Great art is another foolproof way to add colour and charm to an otherwise plain area – evolving its look and adding interest to attract guests. Pick out one or two key colours from your room, and look for art that has them within its palette. Art should work with a room, not against it, which means don’t choose Andy Warhol prints for your country-chic apartment. And remember to hang them with the centre at eye level.
  4. Shop around
    We’re masters of the home makeover (check out our Pinterest boardif you don’t believe us), and we’ve found that the most unexpected places can throw up the best interior pieces. Zara has great statement end tables, eBay is amazing for mid-century modern gems, and Etsy is great for unusual prints and pictures. When shopping for trinkets for your home, don’t rule out any location before you’ve taken a peek – you never know what you’ll find, and what that piece could go on to inspire.
  5. Let it breathe
    We’ve already mentioned the need for your home to look lived in, cosy and comfortable, despite its refreshed look. A good way to achieve an au-natural aesthetic is to allow your home to develop organically over time. Building up a space slowly, adding only the most perfect pieces when you see them, means the overall look will be much more appealing, while also feeling less forced. This will really show in your Airbnb listing photography, and will help tempt lots more guests to make a booking.

If all that sounds like a lot of work, our Airbnb management service offer home redecoration as part of our package. However, if you fancy yourself as a DIY wiz, then give the above steps a go and watch the bookings pour in. Then tag us on social media so we can see your handy work!

 

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How much time are you spending managing your Airbnb listing?

Managing an Airbnb listing can feel like a full-time job – in fact, speaking from experience, it can feel like ten different jobs all at once!

Not only is there the time it takes to set up your listing, but a great Airbnb host will take the time to optimize the listing – either by updating the information to answer some of the most frequently asked questions from guests, or changing the cover photo to find out which has the best guest appeal.

And that’s not even taking into account the pricing, guest messaging prior, during and after the stay, preparing your home and greeting your guests – once all this is completed, you’ll be ready to take a well-earned break!

We think it would be better for you to sit back with your feet up, possibly on a beach, with a cocktail in hand and let some of these lovely people take care of all those stresses.

The HostAStay team is now over 50 people who help care for your home and ensure your guests have a fantastic trip – take a look at some of the faces who keep the cogs turning to make sure every Hostmaker Airbnb guest is kept happy:

Housekeeper – maybe you’ve met some of our housekeepers at your home, if you have, we’re sure you’ll agree that they work their socks off (or usually, they just work in their socks!) to get your home guest ready.

Housekeeping supervisor – quality control is the final step before your guests arrive! As we fully employ our team, we can ensure they are regularly supervised and trained – this means your cleanliness rating is in good hands.

Welcome wizard – every great Airbnb experience should start with an in-person check-in to introduce your guests properly to your home and city. Our concierges are also sharing their local tips with your guests so that they can enjoy their stay as locals do.

Operations coordinator – each week we have over 500 services across London – these are the eyes in the sky to make sure that everything is running to plan, we call them the Calendar Queens – we like to think in a past life they were London cabbies because these girls definitely have The Knowledge.

Warehouse operative – the keeper of the keys works tirelessly packing your linen, towels, tea, coffee, hand wash and cleaning supplies ready for each service – our warehouse team work as the central cog which keep the rest of the operations running smoothly.

Van driver – the muscle who run around town to deliver fresh linen, towels and welcome packs to support the housekeeping team – our premium linen is a real WOW factor for guests and so we like to thank our driving team for making those moments possible.

Host manager – think of her as your proxy – she’s the one in charge of your home when you’re away, tying together the day-to-day logistics and maintenance to ensure your home is performing at its best – as your representative, she will also step-up to lead Airbnb resolution centre conversations if there’s ever the need for one.

Inbox ninja –  hosting is as much about your Airbnb conversations as your in-person interaction with guests – your guests’ arrival in London will be seamless with our fantastic inbox team, you can rest assure that they’ll receive VIP treatment before, during and after their stay.

Pricing specialist – this is where those extra hours really come in handy – as a host, you probably don’t have time to analyse the competing listings in your area, or think strategically about booking patterns of guests – that’s where our team excel in making sure you’re getting the best possible rates and occupancy for your listing.

Rescue runner – ask any Airbnb host and they’ll tell you that maintenance issues are a nightmare when guests are instay – with our man-on-a-moped running about town, we make sure when your home is misbehaving, it won’t impact your guests.

In a nutshell, here is the team behind your five star reviews. Now seat back, relax, and enjoy.

Host A Stay is here to look after your home and your guests.

 

 

 

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How to make your bed guest ready

As former hoteliers who look after 1,000 homes across four cities, we know one or two things about beds – we make hundreds of them every day! And as they also put one of the b’s in Airbnb, we take them very seriously.

All travellers know that coming home to a beautiful, comfy bed is the best possible way to end a busy day of shopping and sightseeing. As a result, beds can make or break your guests’ stay and even have a huge impact on your reviews.

With so much on the line for all of you hosts out there, we at Hostmaker have gathered our best tips and tricks, to give you a quick guide on how to make your bed guest ready. (You can thank us later!)

Avoid the Hotel Look

This piece of advice comes straight from our Lead Designer herself!

“I would actually go against the typical hotel-style bed; give the bed some personality and make it feel more like home” – Lauren Framp

We’ve said it before and we’ll say it again (and again and again!) – the reason that guests are flocking to Airbnb for their travel accommodation needs? Not just to visit a city, but to live there. While we understand the temptation to go with what you know and imitate a 5-star hotel bed spread, you can give your guests this same 5-star experience with a bed that has character.

Three is the Magic Number

The easiest way to do this without compromising on style? According to one of our Junior Designers, it’s as easy as 1, 2, 3!

“Extra cushions and throw pillows will really make the bed feel homely – 3 is the best number as they will add something to the bed without going overboard, and it’ll help keep it symmetrical!” – Becky Marshall

Her other tip? An artfully draped throw or two. Don’t be afraid to mix textures and shades – consider different patterns or fabrics, lights and darks, or adding a bright pop of colour.

Count Those Threads!

Not literally, obviously. But according to one of our Housekeeping Supervisors, while you may not want your bed to look like it belongs in a hotel, it should feel like it does.

“During my year-long training at a leading hotel group, I learned how to make beds properly. But when I make my bed at home, it never feels the same – even when I use the same techniques! Now I know that it’s the quality of the linen that makes the difference” – Océane Chamoret

We suggest always buying the highest quality linen you can can afford to help tuck your guests in tight each night. Prefer not to make this kind of investment? Hostmaker’s pay-as-you-go housekeeping includes top quality linen that is laundered, ironed, starched and delivered to your home each time you use our service!